Alliance was founded in 2007 by a group of facilities management professionals with almost fifty years of combined experience in the field. Our goal at the outset was to offer industry-leading services through superior training, oversight, communication and follow-through while maintaining competitive pricing.

Training
So often, training in the workplace involves something along the lines of “Okay, here’s a rag and spray-bottle…if you have any questions I’ll be in my office.” Alliance uses a combination of thorough live-training sessions as well as video-based instruction. Besides initial training, employees undergo occasional recurrent training to sharpen their skills. We do our best to implement our training in a way that makes it fun for employees to participate.

Aside from the usual (and important) topics in training like basic procedure and safety, Alliance also emphasizes attention to detail. It’s easy to just go through the basic motions, but quality cleaning takes effort and knowledge of what to look for.

Alliance management attends industry conventions to keep updated on the latest trends and technology advancements. We continually fine-tune our methods of operation based on what we learn.

Oversight
The best training in the world can fail to achieve its intended results without proper oversight. Alliance management makes regular customer site-visits and inspections to help ensure that our procedures are being followed and our high standards are being maintained.

Communication
We believe that a major key to our success involves the development of lasting relationships with our customers. Communication is central to maintaining those relationships. Alliance management stays accessible by phone and email, as well as in person during site-visits.

Follow-Through
To ensure follow-through, Alliance has a system in place where customer requests, complaints and ideas are tracked from the time they are made through resolution. Issues are submitted through our main office and are given a case number which remains active until closed by the appropriate manager. We do this to ensure that all customer issues are addressed, whether large or small, in a timely manner.